Backup and Recovery
Problems
With a unified view of data centralised on Salesforce Service Cloud and Marketing Cloud, there is no room for compromise on data integrity or security.
The previous backup was a manual, multi-step process of downloading and saving separate files, and a full restore could take days, meaning data added since the last backup was at risk.
Without automation, the backup process was less frequent and open to human error, and a lack of audit trail made identifying and rectifying issues complicated.
Solution
Rather than invest in building their own solution, Bupa Dental chose Own for its functionality, secure encryption and data centres.
Since Own is an end-to-end platform that runs without needing manual intervention, there’s less risk of backups being forgotten or delayed.
Administrators receive automated alerts of mass data deletions or inputs so they can immediately investigate any suspicious activity needing intervention.
Without any infrastructure or software to manage or update, IT staff have more time for strategic activities and can spend less time worrying about data.
About Bupa Dental
An international health and care company serving millions of customers globally, Bupa's purpose is to help people live longer, healthier and happier lives.
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