Own from Salesforce Support and Services offer simple, efficient, and effective results with three Success plans. Our dedicated support teams can help you work through any challenge or incident you encounter. We recognize the need for more help, closer alignment, the opinions and safe hands of a data governance SME, as well as partnership at every level.
Self Service Help Center & Onboarding Experience
Onboarding and Training delivered by experts*
24/7 Support including weekends & holidays
Technical Account Manager
Data Recovery Exercises
Data Recovery Readiness & Response (DR3™)
Quarterly Technical Health Checks
Training Workshops
Learn at your own pace with quick, self-guided resources at your fingertips. Take advantage of our experience built for the ultimate self-starter.
Learn best practices from a global community of Trailblazers
Upskill your teams with on-demand resources
24/7/365 prioritized response times over other Standard plan customers
One-hour guaranteed response time for high-priority cases
Peace of mind
Nights and weekends are always covered
Business day cases get priority over standard customers
Included with Premier Plus is a dedicated Technical Account Manager (TAM). The TAM will be your main point of technical contact and will work proactively to ensure your goals are achieved. Some of the activities they carry out are provided here, but the exact ones will be shaped by your needs.
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Learn the products’ features with guided, hands-on training led
by your TAM.
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Walk through real loss and corruptions - develop the recovery muscle so you can rely on it should the worst happen.
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How ready are you to handle
data loss?
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Is the backup complete, given the ever- evolving Salesforce platform? It is optimized? Is it possible to meet RPO and RTO?
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Feed into a broader data governance strategy and DR plan.
Share your details and we'll reach out to schedule a custom demo.
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