Safeguarding Care: Ndlovu Care Group's Urgent Quest for a Reliable Data Backup and Recovery Solution

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As Ndlovu Care Group expanded its use of Salesforce Service-Now, the organization recognized the need for a reliable backup and recovery solution. The primary concern was the risk of accidental or deliberate data deletions, which could jeopardize their ability to deliver optimal care and support. The urgency for a solution became evident as the organization sought greater control over their data management processes to avoid unexpected setbacks.

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Ndlovu Care Group explored various backup solutions and identified Own as a standout option due to its unique position as one of the few third-party backup providers for Service-Now. Initially, affordability posed a challenge for the organization; however, after meeting Anthony Hall from Own at a Service-Now event, Ndlovu learned that Own was willing to provide their backup service as an in-kind donation. This generous support aligned perfectly with Ndlovu's budget constraints, reinforcing Own's commitment to non-profit organizations.

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Enhancing Data Integrity: How Ndlovu Care Group Transformed Data Management with Own’s Advanced Backup Solution

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The Ndlovu Care Group implemented Own’s backup solution, taking advantage of features that significantly enhanced their data management capabilities:

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1. Data Compare Function: This feature allows Ndlovu to easily track changes in their data, ensuring transparency and accountability.

2. Flexible Restoration Options: The ability to restore single records or entire tables provides crucial flexibility, enabling efficient data recovery processes.

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3. Dashboard Insights: The dashboard offers an overview of data changes, helping the organization stay on top of their data management tasks.

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4. Data Export Feature: This allows Ndlovu to extract data without impacting the performance of live data on the platform, facilitating smooth data management.

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Ndlovu Care Group places a high value on the business continuity provided by Own, which minimizes downtime and enhances recovery time objectives (RTO) and recovery point objectives (RPO). With the extended backup capabilities of Own, Ndlovu can maintain compliance with medical record-keeping requirements, ensuring that they exceed the mandated 25-year retention period for medical records.

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Empowered for Impact: Ndlovu Care Group Achieves Enhanced Data Security and Operational Efficiency with Own

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Before adopting Own, Ndlovu faced limitations with Service-Now's built-in backup, which only covered a 14-day period and had a granular restore feature limited to 7 days. This restricted their ability to recover data effectively, leading to potential loss of time and resources. With Own, the organization has significantly improved its data protection measures, saving countless hours previously spent on manual recovery tasks.

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The implementation of Own has streamlined Ndlovu's operations, allowing the organization to focus on its core mission of providing healthcare services and attracting donors. The ease of use and reliability of Own’s features have reduced the time and effort spent on data management, enabling Ndlovu to allocate resources more effectively.

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The partnership with Own has transformed the way Ndlovu Care Group manages its data, providing them with the security and flexibility needed to serve their communities effectively. By safeguarding critical information and ensuring uninterrupted access, Own has empowered Ndlovu to continue its vital work in healthcare without the looming threat of data loss. Through this collaboration, Ndlovu is better positioned to meet the needs of its beneficiaries and fulfill its mission of improving health outcomes in underserved communities.