Scalable, cost-effective and customizable, software as a service (SaaS) continues to gain dominance as the preferred method of enterprise applications delivery. But while cloud service providers cloud environments with proven infrastructure far beyond what most enterprises can achieve with on-prem solutions, data resiliency and security need to remain in clear focus for all companies using cloud services. So that leads to the question: what exactly is thecustomer’s role in keeping their cloud data secure? The answer lies in the shared responsibility model.