Since 1996, LightEdge has been delivering leading technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads. With more than 1,300 clients across highly regulated industries and 12 data centers in eight U.S. markets, LightEdge is committed to providing purpose-built platforms to bridge the gap between multi-cloud environments.
LightEdge manages client data between two primary platforms: Salesforce and ServiceNow. Salesforce is used for sales initiatives, including account creation, opportunity management, and quoting, with a transition to billing in the works. ServiceNow handles client operations, like customer ticketing, account and service management, LightEdge’s configuration management database (CMDB), and data center management.
“The amount of data and number of people touched are pretty staggering,” emphasized LightEdge’s CIO and CSO Michael Hannan.
With client data growing in volume and reach, LightEdge knew that it needed to take data protection into its own hands; the company had to look beyond vendor-provided tools to protect clients’ data security.
“When it came to data—specifically around off-the-shelf tools provided by Microsoft, Salesforce, and ServiceNow—we were trusting that the vendors themselves were resilient enough” said Michael. “It wasn’t super granular, and obviously, that’s not a safe way to do business.”
Client data wasn’t the only critical element worth protecting–so was the longevity of the business. LightEdge was acquired by GI Partners’ in 2021, and became an important vehicle for GI Partners’ growth.
While LightEdge had never suffered a data loss or corruption, the potential impact was hard to ignore. Based on readiness exercises conducted with external auditors to comply with ISO 22301, LightEdge identified data protection gaps and redundancies that would negatively affect the organization's business continuity and disaster recovery.
Committed to sourcing a trusted, independent backup and recovery solution, LightEdge began evaluating different market tools. But, the competition fell away quickly when the company’s Salesforce rep recommended Own as the standout.
LightEdge initially implemented Own Recover for Salesforce and has since expanded into ServiceNow. While the two platform’s use cases may differ, the benefits Own provides remain constant. Between granular restoration capabilities and integration opportunities to act as a critical data safety net (and more), LightEdge uses Own’s features daily to protect and fortify its business.
“For the price, [Own] made sense out-of-the-box: it does exactly what we need it to do, and using it has been an easy decision,” explained Michael. “Own’s suite of services makes it a no-brainer: minimal management relative to the cost of building it internally.”
Partnering with Own across different ecosystems, LightEdge ensures that data security, business growth, and peace of mind are always top priorities.
“Because we're a colocation and cloud company, backups are our business as well, " said Director of Business Architecture Luke Mergerson,“We understand the value of peace of mind. That's what makes Own priceless: it’s something I don't have to worry about. And we have a lot of other things we need to worry about.”
Looking to protect and fortify your business-critical data like LightEdge? Schedule a demo of Own Recover for ServiceNow and Own Recover for Salesforce now.
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