Good customer support is universally important. In certain industries, though, it matters just a little more. In healthcare, for instance, getting your questions answered promptly is essential, especially regarding medications. Similarly, wireless providers should be able to address connectivity issues quickly when a customer doesn’t have phone or internet service. When it comes to businesses, anything related to data falls squarely in this category as well.
Just a single hour of downtime in critical systems like Salesforce can cost companies thousands of dollars. Fast, reliable support from a backup and recovery partner can help you restore data much more quickly in data loss situations, minimize downtime, save you money, and provide invaluable peace of mind.
While customer support teams at companies like Own aren't fighting actual fires, they are constantly putting out figurative ones for their customers.
That's why we weren’t at all surprised to learn that the Own Customer Support team was recognized with a Stevie Award in the "Customer Service Department of the Year – Computer Software" category. The Stevie Awards are one of the most coveted prizes in business. They cover 61 categories for customer service and contact center achievements and honor the contributions of organizations and working professionals worldwide.
Here are a few comments from the award judges we are most proud of:
- “Own Company has such impressive achievements as described. The customers must be delighted! Please keep on your excellent work!”
- “I love the whole package. Since the beginning breakdown of the problem shooting I could see a team that knows what their clients need and how they feel whenever they meet the problem, which is rather impressive to me. The solutions are also perfectly matched, covering both systematic and possible individual conduct problems. Great one.”
- “Your department's technical improvements and customer-centric approach are commendable, effectively enhancing the customer support experience. The achievements in reducing case resolution times and increasing self-service capabilities are particularly impressive.”
At Own, our Customer Support team has helped thousands of customers recover lost Salesforce data. Our Support and Implementation teams consist of 40 people worldwide who are all 100% Salesforce certified. This level of expertise and service have helped Own earn over 500 five-star reviews (hear some of them in the video below!) and a 4.7 rating in the Salesforce AppExchange. Our staff also has experience in Microsoft Dynamics 365, ServiceNow, AWS, cloud security, and more. Learning is an ongoing process we care deeply about, and we continue to hone our toolset to provide best-in-class service.
Winning this award isn't just a point of pride; it's a testament to our commitment to helping customers protect their most valuable asset. At Own, we're there alongside you to get your business back on track—fast.
Learn more about Own here, or request a demo below.
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