At Own, our in-person interactions with customers play a key role in helping us innovate, stay connected to our customers, and deliver on what matters most to them.
Last month, we hosted our first-ever customer community event at our New Jersey headquarters, bringing together 29 customers to explore how they leverage Own products to drive real value. And earlier this year, 27 customers participated in our Customer Advisory Board (CAB) across our London and New Jersey offices, engaging in compelling discussions on trends, challenges, and how they use Own now and in the future.
These events provided attendees with insights into how our solutions can be applied across various industries and use cases. Hearing directly from customers about their successes was both insightful and inspiring. Below, we’ve summarized the top takeaways from these events and how you might apply them to your organization’s data protection initiatives.
Understanding unique data challenges within your organization
Our CAB members are composed of a diverse mix of roles, industries, and company sizes, including Salesforce Admins, Platform Owners, Solution Architects, Rev Ops / Data Leaders and Business Owners. During discussions, customers emphasized how different departments face unique challenges with data, and how these variations impact what they look for in a solution. For example, finance may pay particular attention to compliance and regulatory standards, while sales teams are more focused on maintaining access to key account records in their CRM.
Key takeaway: Engage key stakeholders from different departments in conversations about their specific data pain points and needs. This way, your organization can align your data protection and management platform expectations and deliverables, fostering impactful collaboration along the way.
Demonstrating the value of a data protection and management platform
A recurring theme among CAB members was the importance of demonstrating the value of Own to leadership and stakeholders. Multiple customers emphasized the cost savings from Archive and the reduced development effort due to Accelerate, with several customers calling Accelerate “a gamechanger.”
Key takeaways: Illustrating ROI comes down to more than just cost savings–it’s about operational resilience, data-driven decision making, and customer trust. As an organization, you can demonstrate value by proactively tracking key metrics around productivity, customer service, compliance, savings, and more, which will help make a strong case for continued investment.
How organizations across industries use Own products
Own Recover
Every customer who attended our CAB and Community Events uses Own Recover as their backup and recovery solution. With Own Recover, our customers can reduce recovery times significantly—restoring data within a day instead of a week—and minimize manual effort, saving both time and cost. Own Recover customers experience a 71% reduction in average data recovery time.
Own Accelerate
PSEG leverages Own Accelerate to optimize sandbox management and streamline testing processes. After integrating Own Accelerate, PSEG reduced critical production issues from 25 to just one. This improvement in data seeding boosted software quality, enhanced developer efficiency, and lifted team morale, turning a previously frustrating process into a strategic advantage for delivering better customer experiences.
Own Archive
ACV Auctions and Stanley Black & Decker turned to Own Archive to address escalating storage costs and performance issues in Salesforce. In particular, ACV Auctions was approaching a critical storage limit in Salesforce, briefly exceeding 100% capacity. After implementing Own Archive, they reduced storage by 10% during the proof of concept, delivering immediate, tangible results without needing further effort beyond the POC.
Own Secure
Enclara Pharmacia relies on Own Secure to meet stringent regulatory standards like HIPAA and SOX, ensuring data protection and maintaining the trust of their partners and patients. With Secure, Enclara Pharmacia was able to re-evaluate their risk-scoring system to better prioritize vulnerabilities in their Salesforce org. Throughout the multi-week evaluation, Own played a pivotal role, guiding the team step-by-step to examine their setup. This thorough approach helped identify areas for improvement and, by tailoring the scoring to their specific needs, they boosted their security score by 25%.
Own Discover
Own Discover, our newest product, can help organizations like yours overcome challenges in accessing and analyzing large volumes of data from Salesforce and other sources. By capturing real-time changes, enabling historical data transformation, and simplifying reporting, Discover empowers teams to derive valuable insights, improve decision-making, and optimize business operations.
Future Opportunities for Collaboration
Following the events, customers exchanged stories and tips while discussing future opportunities to collaborate within our growing community. We’re thrilled by the momentum generated from these events and are already looking forward to our next one.
Let’s keep the conversation going and continue creating value together!
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