Secure, automated Servicenow backups

Configure backups for any number of instances, regardless of their size or complexity. Capture complete copies of data including tables, columns, files, attachments and more.

Instantly back up an entire instance or choose specific tables. Capture data immediately before and after projects like deployments or mass record updates, then compare changes to identify accidental deletions or corruptions that may have occurred.

Drill into the details of any instance for a complete view of all of your backup activities. Access the latest backup, monitor backup history, and manage alerts and notifications.

Proactive data monitoring

Configure thresholds to identify statistical outliers from normal business activities. Customize alerts to uncover significant changes to specific instances and the number of records added, removed or modified.

Be the first to know about data incidents. Monitor data in production instances and receive alerts when anomalies are detected in backups, then take immediate action.

Isolate data changes

Compare two backups to identify changes to records and columns. Select any two snapshots from your history to locate data that was added, deleted or changed between the backups. Download and review the affected data to restore it to its former state in minutes.

Visualize abnormal data behavior and when it occurred. Graphs illustrate how your data and metadata changed over any period in your backup history. Diagnose problems in seconds by identifying the precise number of additions, deletions and changes that took place during select time periods.

Rapid, stress-free recovery

Understand the scope of changes, identify what data was impacted, and pinpoint precisely when issues occurred. Drill down into specific tables to isolate unwanted modifications, deletions and additions from intentional updates performed as part of normal business activity.

Recover the exact data you need from any backup in your history without affecting valid data added since the backup occurred. Data relationships remain intact regardless how many levels deep they go. In no time, your table will look like the problem never happened.

Quickly locate records in your backups to recover deleted or corrupted data and simplify compliance, audit and legal requests. Streamline Data Subject Requests such as Right To Be Forgotten to ensure backups are compliant with GDPR, CCPA, HIPAA, SEC17a-4, and others.

Unified data management

Customize backup timing, frequency, and details for all services across your enterprise. By default, Recover includes 99 years of retention but offers you the flexibility to tailor daily, weekly, monthly and yearly backup retention by instance. You can also manage API consumption by backup, and exclude data you don’t need to preserve.

Maintain compliance with internal data retention policies, industry regulations, and government mandates. Plus, streamline Data Subject Requests such as Right To Be Forgotten with granular anonymization to ensure backups are compliant with GDPR, CCPA, HIPAA, SEC 17a-4 and others.

Export backup data with or without attachments to MySql, Amazon S3, Azure Blob, Snowflake. Options include the ability to export manually or automate export via APIs.

Access your backups for any number of instances from a single convenient console. Control permissions to manage and monitor backups for business units across the enterprise, and instantly add backup protection to additional services with just a few clicks.

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